Contact Information
The Operator provides the following contact details and communication channels for the purposes of regulatory compliance, customer assistance, and other enquiries as required under the laws and regulations of Great Britain.
Registered Office Address
- Operator’s Registered Address: 10 Upper Bank Street, London, E14 5GH, United Kingdom
Email Communication
- General Enquiries: [email protected]
- Complaints and Dispute Resolution: [email protected]
- Data Protection Officer: [email protected]
Telephone Support
- Customer Support: +44 20 7123 4567
Hours of Operation
Customer support services are available Monday to Friday, 09:00 to 18:00 (GMT), excluding public holidays.
Online Contact Form
An online contact form is available on the Site for electronic enquiries. All submissions are processed in accordance with the Operator’s privacy and data security policies.
Regulatory and Legal Correspondence
For official regulatory or legal correspondence, including requests pursuant to the Gambling Act 2005 or Data Protection Act 2018 (UK GDPR), please use the postal and email addresses indicated above and address all communications to the Compliance Department.
Response Times
The Operator endeavours to respond to all written and electronic communications within five (5) business days, in compliance with applicable regulatory requirements.
Escalation and Alternative Dispute Resolution
Should a query or complaint remain unresolved, customers are entitled to refer the matter to an independent Alternative Dispute Resolution (ADR) provider, recognised under GB regulatory standards. Details on ADR are provided within the Complaints Procedure section of the Site.
Additional Information
All communication channels are monitored and documented as required by the Gambling Commission of Great Britain. Misuse or abuse of any contact method may result in restricted access to Operator services pursuant to the Site’s Terms and Conditions.
Date of last revision: 6 June 2024
